Frequently Asked Questions

Possibly, but this will depend on the Plan you are in and the value of your Pension Pot at retirement.

However all members are currently able to take 25% of their Pension Pot as tax-free cash regardless of which Plan you're in.

For specific information regarding your benefits please contact the William Hill Group Pensions Department. Contact details can be found on the ‘Get in Touch’ tab to your right.

Your Pension Pot will be disinvested on the day you retire and it will take approximately ten working days for the funds to then be paid across into your chosen bank account.

Current legislation states that you can access your Pension Pot from age 55. However there are Plan specific rules around each of the William Hill Plans which take precedence.

For those members who were in the William Hill Retirement Plan the normal retirement age is 63. If you wish to retire from age 55 then there is an early retirement reduction applied to your retirement benefits for every year that you draw them before age 63.

For members of the Employee Pension Plan and Pension Savings Plan the normal retirement age is 65. There are no early retirement reductions applied to your benefits for drawing them before this. However, if you are in the Lifestyle Investment Option, there could be an impact on your final figures, depending on where you are in the cycle.

Anyone wishing to draw their benefits early and continue working for the Company must first obtain consent from the Company Committee to do so. Please contact the William Hill Group Pensions Department for further details. Contact details can be found on the ‘Get in Touch’ tab to your right.

The timings of when you can and can’t receive a refund of your contributions are set by Government Legislation and William Hill is legally required to follow these rules.

If you joined the Plan before October 2015 you have two years from the start of your membership to opt out and be eligible for a refund of contributions.

If you joined the Plan after October 2015 you only have 30 days from notification of membership in which to opt out and receive a refund of your contributions.

If you have opted out within the 30 day opt out window then your refund will be paid to you in the next payroll cycle.

If you joined the Plan before October 2015, and are eligible for a refund, you will need to complete the bank mandate form, included in your leaver pack, sent to you by the Plan administrator, Capita. Please complete and return it to them as soon as possible. Once they have received your form it takes approximately 20 working days for the funds to be paid into your account.

If you are an active employee you can request a pension quotation at any time by contacting William Hill Group Pensions Department.

If you have already left the Company you may also request a quotation at any time by contacting the Plan administrator, Capita. Contact details for both the William Hill Group Pensions Department and the Plan administrators can be found on the ‘Get in Touch’ tab to your right.

If you are a member of the Employee Pension Plan you can opt out by calling the William Hill opt out line on either f/net 8355 or long dial 0345 600 1260.

If you are a member of the Pension Savings Plan or William Hill Retirement Plan you will need to contact the William Hill Group Pensions Department as different rules apply. Contact details can be found on the ‘Get in Touch’ tab to your right.

If you wish to opt into the Employee Pension Plan you can do so by calling the William Hill opt in line on either f/net 8355 or long dial 0345 600 1260.

Yes you can, but only if you are an active member of the Plan. If you are considering transferring your benefits in from another scheme then you need to contact either the William Hill Group Pensions Department on 020 8918 3881 or the Plan administrator, Capita in the first instance.